Surrounded by the mesmerizing Rhein-Westerwald Forest, Hotel Zur Engelsburg presents an enthralling stay with panoramic views of the Wiedtal Valley and an array of amenities such as a bowling alley, a rustic restaurant offering traditional German meals, and an elegant dining hall. However, guests have expressed mixed reviews about the rooms; while some praise the spacious accommodations and hand-painted furniture, others have raised concerns about discrepancies in room descriptions and absent amenities, such as balconies and sofas. The free Wi-Fi up to 100 Mbps, picturesque surroundings, and the proximity to hiking and cycling trails have been appreciated by many.
The customer service at the hotel has garnered both positive and negative feedback from visitors. Numerous guests lauded the friendly and accommodating staff, expressing satisfaction with their politeness and professionalism, especially in the restaurant, which also gained approval for its tasty food and hearty portions. Conversely, some guests experienced unsatisfactory interactions with the owner, pointing out instances of perceived rudeness and disparity in guest treatment. Issues like dated rooms and mismanagement in billing were also noted by a few visitors. On a positive note, the peaceful and serene location, encapsulated by lush trees and offering spectacular views, has been a consistent highlight among patrons.